CaaS Featured Article

Interactive Intelligence Receives Cloud Computing Excellence Award from TMC

November 21, 2012

Interactive Intelligence (News - Alert) Group Inc., a provider of contact center automation, unified communications and business process automation software and services, recently announced that it has been honored with a 2012 Cloud Computing Excellence Award from TMC’s (News - Alert) Cloud Computing Magazine.

TMC has recognized Interactive Intelligence Group for its business communications cloud offering, Interactive Intelligence Communications as a Service. The Interactive Intelligence cloud offering, CaaS, leverages the rich feature set of the all-in-one Customer Interaction Center (CIC) platform for clients’ Contact Center and Unified Communications. The power of CIC is central to Interactive Intelligence’s recognition as a leader in the Gartner (News - Alert) Magic Quadrant for Contact Center Infrastructure, Worldwide.

“Interactive Intelligence has close to twenty years of experience delivering innovative business communications technology and services,” said TMC’s Group Editorial Director, Erik Linask (News - Alert). “It’s taken this experience to develop an equally innovative and trusted cloud solution that provides enhanced security and reliability, maximum flexibility and broad functionality.”

Interactive Intelligence Group’s unified IP business communications solutions, which can be deployed on-premises or via the cloud, are ideal for industries such as financial services, insurance, outsourcers, collections, and utilities. Interactive Intelligence was founded in 1994 and has more than 4,500 customers worldwide. The company is among Forbes Magazine’s 2011 Best Small Companies in America and Software Magazine’s 2012 Top 500 Global Software and Service Providers. It employs more than 1,000 people and is headquartered in Indianapolis, Indiana.

Last year, Interactive Intelligence launched Quick Spin, a trial program that enables organizations to try its CaaS service for free. It features unified communications (UC), auto-attendant, presence, conferencing, desktop call control, unified messaging, ACD, skills-based routing, call and screen recording, workforce management and more.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.




Edited by Rachel Ramsey

Article comments powered by Disqus

Related CaaS Articles

InterCloud Systems Partners with RiverMeadow Software

With Cloud Computing becoming a widely used technology, it is imperative for companies to understand ways to enhance the benefits and minimize risks of a migration to the cloud. They need a skilled partner to enable smooth migration of their workloads to the cloud. [ Read More ]
08/26/2014

Nexmo Partners with Telefonica O2

Nexmo, a cloud communication API company, recently announced that it has joined hands with Telefonica O2, a digital communications company. As per the terms of the partnership, Telefonica O2 will use Nexmo's cloud-to-mobile API to improve the quality of delivery during A2P messaging. Moreover, Telefonica O2 will provide its message termination services to Nexmo for A2P traffic to O2 subscribers in the U.K., as well as to Telefonica subscribers in additional European countries. [ Read More ]
08/26/2014

DocuSign and Integra Partner for Voice, Data & Cloud Connectivity

Integra, a provider of fiber-based, carrier-grade networking, communications and technology solutions, announced a partnership with DocuSign to bring their shared vision of helping more organizations globally conduct business digitally. [ Read More ]
08/22/2014

Telstra Launching UC Service Globally

Australian service provider Telstra is expanding the reach of its CaaS service globally. [ Read More ]
08/20/2014

Events

Weekly Live Demo
CaaS Small Center

Register Today!


Weekly Live Demo
Contact Center Solutions

Register Today!