CaaS Featured Article

Interactive Intelligence Receives Cloud Computing Excellence Award from TMC

November 21, 2012

Interactive Intelligence (News - Alert) Group Inc., a provider of contact center automation, unified communications and business process automation software and services, recently announced that it has been honored with a 2012 Cloud Computing Excellence Award from TMC’s (News - Alert) Cloud Computing Magazine.

TMC has recognized Interactive Intelligence Group for its business communications cloud offering, Interactive Intelligence Communications as a Service. The Interactive Intelligence cloud offering, CaaS, leverages the rich feature set of the all-in-one Customer Interaction Center (CIC) platform for clients’ Contact Center and Unified Communications. The power of CIC is central to Interactive Intelligence’s recognition as a leader in the Gartner (News - Alert) Magic Quadrant for Contact Center Infrastructure, Worldwide.

“Interactive Intelligence has close to twenty years of experience delivering innovative business communications technology and services,” said TMC’s Group Editorial Director, Erik Linask (News - Alert). “It’s taken this experience to develop an equally innovative and trusted cloud solution that provides enhanced security and reliability, maximum flexibility and broad functionality.”

Interactive Intelligence Group’s unified IP business communications solutions, which can be deployed on-premises or via the cloud, are ideal for industries such as financial services, insurance, outsourcers, collections, and utilities. Interactive Intelligence was founded in 1994 and has more than 4,500 customers worldwide. The company is among Forbes Magazine’s 2011 Best Small Companies in America and Software Magazine’s 2012 Top 500 Global Software and Service Providers. It employs more than 1,000 people and is headquartered in Indianapolis, Indiana.

Last year, Interactive Intelligence launched Quick Spin, a trial program that enables organizations to try its CaaS service for free. It features unified communications (UC), auto-attendant, presence, conferencing, desktop call control, unified messaging, ACD, skills-based routing, call and screen recording, workforce management and more.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.




Edited by Rachel Ramsey

Article comments powered by Disqus

Related CaaS Articles

Wheelings & Dealings: Switch Communications Closes with $35 Million in Series C Funding

Switch Communications Inc. is a startup company based in San Francisco that had a public launch at the beginning of this year. The company is focused on unified communications-as-a-service (UCaaS) and just about four months ago it made its cloud-based communications suite generally available. Since launching, the company released products such as Nosh, NoshList, Jotly, and UberConference, which allows you set up and host conference calls from your smartphone. [ Read More ]
05/22/2015

Wheelings & Dealings: CoreDial Receives $27.5 Million Investment to Improve Cloud Platform for MSPs and Channel Partners

SaaS platform provider CoreDial has received a $27.5 million investment supporting technology development and innovation. The funding, from private equity firm LLR Partners, is meant to help the company better deliver its cloud offerings to MSPs, IT solution providers and VARs through its SaaS platform and accompanying business model. [ Read More ]
05/19/2015

PLUMgrid Virtual Network Infrastructure Integrated with Interactive Intelligence CaaS Solution

Sunnyvale, California-based PLUMgrid, a leading provider of virtual network infrastructure for OpenStack clouds, has partnered with customer experience solutions provider Interactive Intelligence to integrate its Open Networking Suite (ONS) for OpenStack with the Interactive Intelligence Communications as a Service (CaaS) cloud solution. [ Read More ]
05/13/2015

IHS Infonetics' Cloud Unified Communications Scorecard

It is human nature that we all like to keep score. And, in hotly contested technology markets, it is never boring for vendors to get the latest on where they stand. Well, market research firms IHS Infonetics has released excerpts from its 2015 Cloud UC Service Provider North America Scorecard, which analyzes and ranks the top cloud/hosted unified communications (UC) providers in North America. For those in the incredibly competitive and growing cloud-based UC and customer interactions markets, t… [ Read More ]
05/13/2015

Events

Weekly Live Demo
CaaS Small Center

Register Today!


Weekly Live Demo
Contact Center Solutions

Register Today!