CaaS Featured Article

Interactive Intelligence Receives Cloud Computing Excellence Award from TMC

November 21, 2012

Interactive Intelligence (News - Alert) Group Inc., a provider of contact center automation, unified communications and business process automation software and services, recently announced that it has been honored with a 2012 Cloud Computing Excellence Award from TMC’s (News - Alert) Cloud Computing Magazine.

TMC has recognized Interactive Intelligence Group for its business communications cloud offering, Interactive Intelligence Communications as a Service. The Interactive Intelligence cloud offering, CaaS, leverages the rich feature set of the all-in-one Customer Interaction Center (CIC) platform for clients’ Contact Center and Unified Communications. The power of CIC is central to Interactive Intelligence’s recognition as a leader in the Gartner (News - Alert) Magic Quadrant for Contact Center Infrastructure, Worldwide.

“Interactive Intelligence has close to twenty years of experience delivering innovative business communications technology and services,” said TMC’s Group Editorial Director, Erik Linask (News - Alert). “It’s taken this experience to develop an equally innovative and trusted cloud solution that provides enhanced security and reliability, maximum flexibility and broad functionality.”

Interactive Intelligence Group’s unified IP business communications solutions, which can be deployed on-premises or via the cloud, are ideal for industries such as financial services, insurance, outsourcers, collections, and utilities. Interactive Intelligence was founded in 1994 and has more than 4,500 customers worldwide. The company is among Forbes Magazine’s 2011 Best Small Companies in America and Software Magazine’s 2012 Top 500 Global Software and Service Providers. It employs more than 1,000 people and is headquartered in Indianapolis, Indiana.

Last year, Interactive Intelligence launched Quick Spin, a trial program that enables organizations to try its CaaS service for free. It features unified communications (UC), auto-attendant, presence, conferencing, desktop call control, unified messaging, ACD, skills-based routing, call and screen recording, workforce management and more.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.




Edited by Rachel Ramsey

Article comments powered by Disqus

Related CaaS Articles

Ace Hardware Selects uStudio's Video Platform

Ace Hardware, one of the largest retailer-owned hardware cooperatives in the industry, has selected uStudio's video platform to drive its sales training processes. [ Read More ]
07/30/2014

Bright House Paves the Way for a Borderless Work Environment

The world is increasingly veering towards mobility and 'on-the-go' users need to remain connected and share information wherever they are. Unified communications (UC) is being viewed favorably by many, and Bright House Networks Enterprise Solution, determined to use this to its advantage, has introduced a cloud-powered solution that promises an 'anywhere connection for anywhere collaboration.' [ Read More ]
07/29/2014

Unify Recognized by Forrester

Unify, a communications software and services firm, recently announced that Forrester has named the company a Leader among 11 of the most significant vendors in The Forrester Wave On-Premises Unified Communications and Collaboration, Q2 2014 report. Apart from receiving the highest rating of all vendors in the report with 4.58 out of 5, Unify also had perfect scores in 3 of the 5 categories. [ Read More ]
07/29/2014

Avaya's Collaborative Solutions to be Delivered via the Cloud

The time has come when businesses can no longer resist the force of the cloud, and many companies have been evolving from legacy, premises-based communications systems to private cloud solutions. Avaya is helping to accelerate this transition by providing next-generation cloud solutions. [ Read More ]
07/22/2014

Events

Weekly Live Demo
CaaS Small Center

Register Today!


Weekly Live Demo
Contact Center Solutions

Register Today!