Communications as a Service (CaaS) Featured Article

Centuric's Cloud PBX Promises to Make Communication Easier

December 03, 2012

More and more businesses are now adapting a unified communication system, and it’s starting to look like those who don’t are missing out on higher revenue.

To help businesses succeed, Centuric has introduced a new cloud PBX phone system that supports communication between employees irrespective of where they’re located.

The phone system features a courteous auto receptionist, as well as quick and accurate routing of calls to the concerned department or employee within the company. Cloud PBX (News - Alert) systems are also essential to businesses as they provide substantial cost savings, as the need to employ additional staff for managing phones is eliminated.

According to Centuric officials, users will benefit from powerful features, reduced costs and more reliability. This advanced phone system is easily installed and managed, eliminating the cost of expensive hardware and technical know-how.

Users can easily connect multiple offices, mobile devices and dispersed employees with a single phone system, and they’ll also see the flexibility to update employee lists, personalize settings and add extensions.

The Cloud PBX helps forward calls to mobile devices including laptops, tablets and smartphones, thereby making it easy for users to always stay connected with their customers, participate in conferences calls, and stay on top of new and current business.

In addition to offering a PBX solution, Centuric provides rich contact center features and functionality, providing in-depth statistics and data reporting analytics.

Centuric's cloud-based Contact Center Suite (CCS) is used by its customers around the world, and this suite offers insight and a competitive edge on how to improve and capitalize on new prospects.

CCS data reporting provides a sum of calls processed (answered / unanswered); disconnection causes; total call length; average time for calls; full agent monitoring details; wait, talk and pause times; among several other features.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.

Edited by Braden Becker

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