CaaS Featured Article

Forrester Research Recognizes Aia Software as a Strong Performer

February 13, 2014

Aia Software has been cited as a strong performer in latest Forrester (News - Alert) Research report. The report, “The Forrester Wave: Document Output for Customer Communications Management (DOCCM), Q1 2014”, stated that Aia Software has been recognized as the only one among eleven vendors who met Forrester Research’s (News - Alert) Wave inclusion criteria. Aia Software is a leading global supplier of documentation solutions.

In a release, Paul Dirven, co-CEO, Aia Software, said, “In this new Forrester research we are rated as a "Strong Performer", receiving our top scores in the evaluation for ‘product strategy’, ‘business empowerment and template management’ and ‘workflow, implementation and reporting’. We feel it shows that Aia is now recognized as a mature, dominant player in the DOCCM field. We aim to become the leader in Customer Communications Management (CCM (News - Alert)) in Europe and being recognized as a Strong Performer confirms our progress. ITP makes the most of other business applications like SAP, Microsoft Dynamics and SharePoint to extract metadata and establish the right customer communication profile.”

In the report, references for Aia Software’s ITP Document Platform have lauded the strong overall support, cost-effectiveness, good version control, combined browser, and thick client iWorker support and responsiveness.

Jeroen Huinink, CTO, Aia Software, said, “Forrester stated in the January 2014 'Wave' that customer correspondence is a top target for many. The fast growing 'interactive DOCCM segment' provides a rapid return on investment. With ITP, workers can retrieve a document, enter data, or make selections that alter and personalize the output on any platform. At Aia Software we have worked very hard on our mobile strategy and are very pleased that these efforts have paid off. As Forrester states in the report: ‘Mobile is a strong point of Aia Software with support of HTML5 and 60 percent of core CCM functions available from a mobile device’.

ITP Document Platform, an innovation of Aia, helps to create structured, on-demand and interactive documents; electronic forms through an interactive interview process; and fully automated high volume template based document production. The templates are supported by ITP´s powerful data handling facilities and designed to collect data from various sources including XML data, Web Services and ODBC enabled data sources. The platform has been deployed in over 1,000 organizations.




Edited by Ryan Sartor

Article comments powered by Disqus

Related CaaS Articles

The 2015 Internet Telephony Product of the Year Goes to Masergy UCaaS

The available technology in today's ecosystem makes it possible for organizations to communicate with employees, partners and customers using different touch points. With the right Unified Communications as a Service (UCaaS) solution, it is possible to establish a comprehensive set of business communications services designed to connect to all of the resources a company wants to keep in touch with using an IP communication infrastructure that is flexible and scalable, while providing the agility… [ Read More ]
01/20/2015

Convergys Makes Its Leadership Known: Four Straight Years of Gartner Wins

Landing a slot in the Gartner Magic Quadrant listings is no mean feat. It's a recognition of success that only so many businesses can ever achieve, and a clear sign of success in the field. Convergys, meanwhile, has made a fairly major achievement come to pass with its fourth consecutive year of landing a slot in the Gartner Magic Quadrant's Leader rankings. [ Read More ]
01/16/2015

ThinkingPhones Expands Business Phone Functionality through UCaaS

Growth and advancements in the cloud communications space over the past year have yielded a number of benefits, and unified communications as a service (UCaaS) provider ThinkingPhones has definitely been impacted. The company, which just closed a $56.7 million Series D funding round has grown rapidly since its inception in 2006 and now expects to more than double its workforce by the end of the year. [ Read More ]
01/09/2015

Vodafone New Zealand selects CounterPath Bria Softphone for Unified Communications

Vodafone New Zealand is arming its contact center agents with CounterPath Bria softphones. [ Read More ]
01/09/2015

Events

Weekly Live Demo
CaaS Small Center

Register Today!


Weekly Live Demo
Contact Center Solutions

Register Today!