Unified communications (UC) solution provider Zultys announced the general availability of a new software version for its MX SIP-based systems. Release 9.0 introduces a number of enhancements and improvements for users and administrators, but primarily, the new release marks the company’s entry into the hosted/cloud UC market with the official release of the company’s MXvirtual VMware-ready virtual appliance.
MXvirtual is a virtualized software-only version of the company’s MX IP phone system that allows the solution to co-reside with other applications on a single server running VMware vSphere technology. Larger corporations can run MXvirtual on their existing VMware infrastructure. Or, authorized Zultys (News - Alert) channel partners can act as managed service providers, offering the solution as a subscription-based service to end customers. In this case, the solution can be hosted in a partner’s own facility or in the Zultys data center.
The new MXvirtual software has the same feature set as the earlier all-in-one Zultys MX30 and MX250 IP PBX (News - Alert) SIP- and Linux-based appliances for on-site deployments. Capabilities like voicemail and call center (basic ACD) are standard features, and other collaborative functions are built-in and easily license-activated as needed, including unified messaging, meet-me conferencing and the company’s MXIE UC client application for desktops and mobile devices. Additional applications can be added optionally.
With R9.0, Zultys now offers an identical user and administrator experience whether the solution is deployed at a customer premises, as a managed/hosted service or in a hybrid environment with both types of deployments. A company-wide MXnetwork can include both physical MX systems and MXvirtual deployments, with up to 128 systems or instances and 10,000 users connected as a single system.
With MXvirtual, Zultys also introduces flexible pricing. End-user organizations that choose to run MXvirtual within their own VMware infrastructure have the option of purchasing the MXvirtual software upfront or paying a monthly subscription fee. Organizations that choose the managed/hosted service option will pay a monthly fee via one of the Zultys channel partners.
Zultys expects that MXvirtual managed deployments will appeal to businesses with 20-200 users that prefer not to purchase and maintain telephony equipment on-site. Larger user groups that choose to run MXvirtual within their existing VMware infrastructure will typically have 300 or more users; as noted, MXvirtual can scale as high as 10,000 users.
For the managed/hosted service, Zultys has developed three subscription feature bundles for varying requirements.
- The Standard User bundle provides the user with all standard telephony functionality, including call control, voice mail, basic ACD and mobility integration with iPhone (News - Alert) and Android devices.
- The Premium User bundle adds a license to use the Zultys MXIE UC client, supported on Windows, Mac and Linux operating systems, to enable more collaborative features such as unified messaging (voicemail/fax-to-email), instant messaging, presence, point-to-point video calling, Microsoft (News - Alert) Outlook integration and meet-me conferencing.
- A third user package is the same as the Premium User, but comes with a Contact Center Agent license for more sophisticated requirements like call queues, real-time supervisor monitoring, queue manipulation, group and agent statistics, queue overflow and promotional message playing.
Additional R9.0 Enhancements
Though the primary focus of R9.0 is virtualization, there are some other enhancements and improvements. Administrators can now centrally manage MXIE UC client user settings and call handling rules for all users on the MX system. MX network failover capabilities are expanded to allow instant messaging, presence, monitoring and management to continue during a failover. Integration between Zultys’ integrated outbound dialer application and third party systems is simplified with automatic uploading of contact information. Zultys MX also supports an alternate integration with Microsoft Exchange via Exchange Web Services.
Zultys MX 9.0 is generally available now from authorized Zultys channel partners. Current MX customers with a software subscription can upgrade to the new software at no extra cost. MXvirtual is also now available to the Zultys reseller channel.
Sandra M. Gustavsen
Analyst, G Business Systems, LLC
Edited by Cassandra Tucker