Communications as a Service (CaaS) Featured Article

ConnectSolutions New Suite of Capabilities in Support of Adobe Connect and Skype for Business

August 21, 2015

ConnectSolutions (CoSo) is a Microsoft Gold Certified Partner and Adobe Gold Solution Partner, and is a recognized provider of private-cloud solutions provider for Microsoft Skype (News - Alert) for Business and Adobe Connect. As such it is one of the leading edge companies in helping enterprise customers move quickly and smoothly more if not all of their unified communications and collaboration capabilities (UCC) to the cloud.  In fact, the company is making its value proposition even more compelling with the announcement of CoSo Suite, a new set of expert professional and managed services for mid-to-enterprise sized organizations.

“The CoSo Suite is the next generation of our proven UC&C platform. With over 1 million voice seats and 8 billion minutes of collaboration delivered, our expert managed and professional services provide organizations with a fundamentally different and modern user experience in virtual meetings” said ConnectSolutions’ CEO Michael Fitzpatrick in comments about the new solution.

Fitzpatrick added that: “Our new CoSo Suite helps workers focus on doing their jobs with the confidence of a secure, reliable, and proven deployment. IT administrators have access to highly granular dashboards to help track usage and other trends to fully optimize their Adobe Connect and Microsoft (News - Alert) Skype deployments.”

Comprehensive set of managed solutions

Coso Suite is built on a new platform that includes the ability to take advantage of four managed solutions.

  • Advise (Professional Services): Support from concept to completion of UC deployments.
  • Customize (Professional Services): Custom integrations, applications, and advanced analytics and technical Integration with SSO/LMS/telephony.
  • Visualize (Reporting and Dashboards): Detailed real-time reporting on every aspect of the UC implementation, including UC usage and spend.
  • Resolve (Customer Success): Technical support with 24×7, on-shore support facilitates upgrades and issue resolution, including NOC (News - Alert) support and services, and complete system remediation.

All of these solutions are offered for cloud-only or hybrid rollouts.

While we like to believe that the move to the cloud is simple, the fact of the matter is that such migrations/transformations are complicated.  They can be done quickly and the benefits of making the move are well-documented, but realties are that having expert assistance from professional services organizations from your cloud solutions provider is important and so are the enhanced tools for better monitoring of all enterprise UCC capabilities in real-time once the move has been made. 




Edited by Peter Bernstein

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